Can I place an order during COVID-19? Will Koray deliver the package?
- Yes, Koray's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
What's the status of my order and delivery? Can I change the address on my order?
- You can track your order and deliveries from Your Orders on Korayshop.com. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order.
Can I still make returns?
- Yes. We are still processing returns.
Is it safe to receive orders?
- For guidance on Coronavirus, please refer to the World Health Organization website.
Do you offer guarantee for the products?
- Yes, we offer 2-5 years warranty to our products.
How to deal with the faulty?
- Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
- Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
What the LED Grow Light wavelength you use?
- Blue (wavelength: 440nm, 460nm): Help plants grow.
- Red (wavelength: 630nm, 660nm): Help plants grow and flowering, red LED is the key for flowering plants.
- IR (wavelength: 730nm,740nm): IR can help plants grow, but it very harmful human beings, so I kindly suggest you do not use IR in your grow lights, but we can add 1 or 2 piece IR LEDs if you really need it in a specific situation.
- UV (wavelength: 380nm): UV can help plants grow and kill insects, but it also very harmful for human beings, so we do not add it so many in our led grow lights.